We’ve all heard it. Consumer expectations are changing, and carriers need to adapt by providing faster and ever-more efficient ways of doing business. Lean and customizable, BOLT X services for carriers are designed to do just that by augmenting the way you do business.
Our experienced team of professionals assists carriers globally with a wide range of administrative functions:
New Business Setup
Our new business setup services save you time by ensuring you have all of the customer information necessary to efficiently quote new coverage.
- Receive quotes
- Enter data and set new customers up in policy admin systems
- Work with clients on missing information
- Send quote or no quote to clients
- Receive and index documents for easy retrieval
Whether you’re writing new coverage or making changes to existing terms, our teams work with your underwriters to ensure error-free policy documents, saving you time and money.
- Data entry related to new policy setup
- Application review for thoroughness and accuracy
- Generate the final policy based on input from the underwriter
Our dedicated team of domain experts and industry specialists can efficiently handle your policy administration and maintenance. With global centers around the world, we’re available day or night, whenever your customers need support.
- Receive and address change requests
- Ensure no duplicate endorsements exist
- Process requested changes
Turning customer insights into actionable data that can be used to improve your internal operation is no easy task, but BOLT X has been engineered to help MGAs make sense of data and take action specifically. We’ll pinpoint where customers expend the most effort and offer you an improvement plan.
Our services have resulted in a 20% increase across key loyalty indicators for many insurers.
- Analyze data and draw insights
- Plan for operational improvements including digital integrations
- End-to-end management of the customer journey
- New producer books
- Data mining
Requests for loss run reports take your CSRs away from handling the more complex needs of active customers. We’ll facilitate incoming Loss Run requests on your platform and even re-quote existing clients to see if a better rate is available, giving your team back precious moments in the day.
- Send loss run requests to previous insurers and receive reports
- Extract loss run data to assist with policy renewal
- Prepare insurance claims reports after analyzing the loss runs
- Communicate with underwriters
Billing and Accounts Receivable
Customer retention is critical to business growth, so you need a talented renewal team dedicated to the customers you serve. With BOLT X, our highly trained team of experts gathers information and evaluates the need for premium and policy revisions. We turn renewals around fast, saving your underwriters time and your business money.
- Track policies and notify you in advance of upcoming renewals
- Explore policy adjustments and ensure they are accounted for in premium revisions
- Create customer reminders and summary reports
- Receive renewal requests and interact appropriately with your staff