Customer Success Group: Each client is assigned a designated Customer Success Executive (CSE) that serves as the main point of contact. As the client’s trusted advisor, the CSE serves as a focal point for business planning, licensing, feature requests, support, training, and other related questions. The CSE and team host regular status meetings to support ongoing business requirements and ensure each organization is deriving the greatest value from BOLT.
Integration Consultants: Each BOLT license includes onboarding services. Designed to accelerate time to value, a dedicated Process Consultant translates client goals and vision with customized 1-1 sessions covering carrier integrations, platform configuration, services, and capacity support if needed. The goal is to go live quickly, to start smart (maybe one channel today) and scale fast (many channels in the future) while providing product and knowledge transfer for future iterations.
Support: Questions or assistance required with a BOLT implementation, post-onboarding, are submitted through our central ticketing system. Each ticket is supported by BOLT staff located in relevant geographic regions with committed response times.