BOLT's Value Proposition for Field AgentsOur digital distribution platform provides the ability for agents to quote your products first - then offer other carriers' products.
Improved sales & service efficiency
by leveraging a single platform that provides an end to end process to gather customer data, offer yours and other carrier options, and facilitates the bind process, service the policy the result is a much more streamlined sales process and timeliness to issue a policy.
Increased agent satisfaction
with more products to offer your agents will be able to provide the right coverage to their customers.
Increased sale of your products
by offering a choice, brand loyalty will lead to more of your own products sold. The agent will be able to be a trusted advisor and show other options to the customer – building trust in the agent and your brand.
Improved customer retention
a customer who does not have to go to a competitor for coverages you do not currently provide is much more likely to be a long term customer.
Enhanced customer satisfaction
a customer is coming to you because of your brand – if you can provide them the shopping and buying experience they expect – they will be much happier.
Overview & Challenges
- Low agent retention
- Single carrier preferred product
- Disparate systems for omnichannel: agents, contact center, affinity groups
- Program Fast Start launched in 60 days leveraging BOLT tech, people, and markets
- BOLT enabled solution bundled products from other insurers with their own while seamlessly connecting with existing technology
- The launch included integration with existing quoting systems to eliminate duplication of data entry as a waterfall
- Field Agent satisfaction immediately increased in a material way and retention significantly improved
- The customer wrote $70mm in written premiums in the first ten months
- Due to success in the “field”, they decided to expand into CW Contact Center and Affinity Operations
“The future of commerce is going to be multiple suppliers, enabled by technology, partnering together to bundle products, while proactively solving the greater problem for customers.”