Building a responsible business

A sustainable, ethical and compliant business

Our ESG strategy guides how we design products, work with partners and operate our business.

We are committed to helping close the global protection gap by expanding access to affordable, relevant insurance, supporting resilience against climate-driven risks, and applying responsible, transparent and ethical practices across partnerships, product design, pricing, claims handling and data use.

Our goal is sustainable growth that creates impact for our people, customers, partners, investors and communities.

Environmental (E)

We are committed to reducing our environmental impact by improving the sustainability of our offices, managing e-waste through device protection programs, and helping extend the life of electronic devices by reducing the need for frequent replacements.

Social (S)

We promote financial inclusion by expanding access to insurance and protection products, reaching more than 20 million people globally since our founding. We also support our communities and focus on employee welfare, diversity, equity and inclusion across our global workforce.

Governance (G)

We maintain policies, procedures and practices that support transparent, accountable and ethical operations. Our board of directors provides oversight and guidance to keep our business aligned with our mission, vision and core values.

Accelerating access to protection through collaboration

Guided by globally recognized frameworks and goals, we welcome partners who share our aim to close the protection gap, expand access to affordable insurance and protection products, and strengthen resilience in under-served communities.

Our code of conduct for third parties

Our Third Party Code of Conduct sets clear standards for partners across bolt’s insurance ecosystem, covering ethics, transparency and accountability as we work toward a more protected, inclusive and responsible future.